Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer journey mapping"
- Status: NewStatus: Free
Coursera Instructor Network
Skills you'll gain: Personalized Service, Generative AI, Customer Insights, Customer Analysis, ChatGPT, Customer Engagement, Real Time Data, Data-Driven Decision-Making, Trend Analysis, Experience Design, Consumer Behaviour
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: Data Storytelling, Performance Measurement, Data-Driven Decision-Making, E-Commerce, Digital Marketing, Branding, Marketing Channel, Marketing Strategy and Techniques, Customer Analysis, Advertising, Marketing Analytics, Search Engine Marketing, Customer Engagement, Content Marketing, Brand Awareness, Search Engine Optimization, Social Media Marketing, Target Audience
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Data Management, Email Marketing, Marketing Materials, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
University of Pennsylvania
Skills you'll gain: Generative AI, Data Ethics, HR Tech, Data Governance, Big Data, Machine Learning, Data Security, Governance, Business Strategy, Human Resources, Organizational Strategy, Credit Risk, Business Transformation, Risk Management, Tensorflow, Personalized Service, Digital Transformation, Data-Driven Decision-Making, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Microsoft 365, Multimedia, Microsoft PowerPoint, Dashboard, Microsoft Excel, Excel Formulas, Microsoft Word, Data Visualization, Presentations, Spreadsheet Software, Microsoft Outlook, Data Integration, Business Intelligence, Business Process Automation, Productivity Software, Application Development, Data Analysis Software
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Strategic Marketing
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Gmail, HubSpot CRM, Business Process Automation, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Creativity, Google Docs, Customer Communications Management, Data Processing, Customer Inquiries, Real Time Data
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- GenAI for Customer Journey Mapping:Â Coursera Instructor Network
- Branding and Customer Experience:Â IE Business School
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Foundations of Digital Marketing and E-commerce:Â Google
- Introduction to CRM with HubSpot:Â Coursera Project Network
- SAP Customer Engagement and Discovery:Â SAP
- CVS Health Call Center Customer Service:Â CVS Health
- AI For Business:Â University of Pennsylvania
- Customer Service Fundamentals:Â Knowledge Accelerators
- Master Microsoft Office 365 and Power Platform:Â Microsoft