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Results for "service management"
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Data Management, Email Marketing, Marketing Materials, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
- Status: Free
Yale University
Skills you'll gain: Investment Banking, Risk Management, Financial Market, Financial Regulation, Financial Services, Finance, Business Risk Management, Securities (Finance), Financial Policy, Capital Markets, Behavioral Economics, Banking, Corporate Finance, Governance, Insurance, Underwriting, Equities, Derivatives, Mortgage Loans, Decision Making
Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Project Coordination, Organizational Skills, Agile Methodology, Project Planning, Waterfall Methodology, Cross-Functional Collaboration, Communication, Decision Making
Skills you'll gain: Stakeholder Management, IT Management, Project Management, Project Coordination, Agile Project Management, Project Management Life Cycle, Relationship Management, Agile Methodology, Risk Management, Interpersonal Communications, Communication
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
IESE Business School
Skills you'll gain: Financial Statement Analysis, Financial Statements, Income Statement, Organizational Leadership, Organizational Change, Product Management, Accounting, Team Motivation, Cash Flows, Operational Analysis, People Management, Financial Accounting, Marketing, Brand Management, Brand Marketing, Financial Forecasting, Balance Sheet, Business Analysis, Complex Problem Solving, Financial Analysis
- Status: Free
Università Bocconi
Skills you'll gain: Food and Beverage, Hospitality, Restaurant Management, Product Knowledge, Product Quality (QA/QC), Global Marketing, Market Dynamics, Business Strategy, Consumer Behaviour, Competitive Analysis, Innovation, Brand Management
- Status: [object Object]
Google
Skills you'll gain: Threat Modeling, Open Web Application Security Project (OWASP), Intrusion Detection and Prevention, Security Controls, Vulnerability Management, Incident Response, Computer Security Incident Management, Cyber Threat Intelligence, Vulnerability Assessments, Event Monitoring, Network Security, Security Awareness, Threat Detection, Risk Management, Cybersecurity, Hardening, Bash (Scripting Language), Data Ethics, Linux Commands, Debugging
- Status: Free
University of London
Skills you'll gain: Corporate Strategy, Business Strategy, Organizational Strategy, Strategic Decision-Making, Business, Mergers & Acquisitions, Growth Strategies, New Business Development, Business Valuation, Resource Allocation, Analysis
Google
Skills you'll gain: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Product Roadmaps, Sprint Retrospectives, Employee Coaching, Team Management, Cross-Functional Collaboration, Prioritization
Skills you'll gain: Site Reliability Engineering, Service Level, DevOps, System Monitoring, Continuous Monitoring, Risk Management Framework, Technical Documentation, Spreadsheet Software
Coursera Project Network
Skills you'll gain: Process Analysis, Business Process, Business Analysis, Process Mapping, Workflow Management, Process Flow Diagrams, Business Modeling, Business Process Management, Stakeholder Management
In summary, here are 10 of our most popular service management courses
- Introduction to CRM with HubSpot: Coursera Project Network
- Financial Markets: Yale University
- Foundations of Project Management: Google
- Introduction to Project Management : IBM
- CVS Health Call Center Customer Service: CVS Health
- Foundations of Management: IESE Business School
- Food & Beverage Management: Università Bocconi
- Google Cybersecurity: Google
- Corporate Strategy : University of London
- Agile Project Management: Google