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Results for "customer engagement and retention"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Transaction Processing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Target Market, Business Strategies, Customer Retention, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Scalability
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Process Automation, OpenAI, Personalized Service, Automation, Strategic Thinking, Business Transformation, Expense Management, Creative Thinking, Technology Strategies, Productivity Software, Creativity, Business Strategy, Strategic Decision-Making, Digital Transformation, Emerging Technologies, Natural Language Processing
Multiple educators
Skills you'll gain: Unsupervised Learning, Supervised Learning, Artificial Intelligence and Machine Learning (AI/ML), Classification And Regression Tree (CART), Machine Learning Algorithms, Machine Learning, Jupyter, Applied Machine Learning, Data Ethics, Decision Tree Learning, Tensorflow, Scikit Learn (Machine Learning Library), NumPy, Predictive Modeling, Deep Learning, Artificial Intelligence, Reinforcement Learning, Random Forest Algorithm, Feature Engineering, Python Programming
- Status: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
University of Michigan
Skills you'll gain: Employee Engagement, Stress Management, Employee Coaching, Emotional Intelligence, Strategic Planning, Personal Development, Empathy, Professional Development, Collaboration, Leadership, Self-Awareness, Relationship Building
- Status: New AI skills
Google
Skills you'll gain: Threat Modeling, Network Security, Incident Response, Vulnerability Management, Computer Security Incident Management, Hardening, Stakeholder Communications, Intrusion Detection and Prevention, Cyber Threat Intelligence, Threat Management, Cybersecurity, Network Protocols, Vulnerability Assessments, Network Architecture, Event Monitoring, Operating Systems, File Systems, Security Controls, Debugging, Python Programming
In summary, here are 10 of our most popular customer engagement and retention courses
- CVS Health Call Center Customer Service: CVS Health
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Analytics: University of Pennsylvania
- Improving Customer Retention: Coursera Instructor Network
- Customer Service Fundamentals: Knowledge Accelerators
- Customer Relationship Management: Starweaver
- Agentic AI and AI Agents for Leaders: Vanderbilt University
- Machine Learning: DeepLearning.AI
- Google Digital Marketing & E-commerce: Google
- Branding and Customer Experience: IE Business School