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Results for "customer experience improvement"
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
Skills you'll gain: Jupyter, Automation, Web Scraping, Python Programming, Data Manipulation, Data Import/Export, Scripting, Data Structures, Data Processing, Data Collection, Application Programming Interface (API), Pandas (Python Package), Programming Principles, NumPy, Object Oriented Programming (OOP), Computer Programming
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University of Michigan
Skills you'll gain: UI/UX Research, Qualitative Research, User Experience Design, Usability Testing, User Research, User Experience, Prototyping, Wireframing, User Centered Design, Survey Creation, Sampling (Statistics), Design Research, Interaction Design, A/B Testing, Usability, Test Case, Design Thinking, Design, Human Computer Interaction, Research Methodologies
- Status: New
Vanderbilt University
Skills you'll gain: Data Storytelling, Data Presentation, ChatGPT, Excel Macros, Excel Formulas, Microsoft Excel, Data Visualization, Data Analysis, Presentations, Generative AI, Artificial Intelligence, Data Cleansing, Data Integration, Productivity Software, Data Transformation, Data Validation, Exploratory Data Analysis, Creative Thinking, Creativity, Natural Language Processing
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
University of Pennsylvania
Skills you'll gain: People Analytics, Data-Driven Decision-Making, Business Analytics, Descriptive Analytics, Business Intelligence, Human Resource Strategy, Financial Data, Marketing Analytics, Analytics, Talent Management, Financial Analysis, Predictive Analytics, Human Resources Management and Planning, Peer Review, Business Analysis, Financial Statement Analysis, Financial Forecasting, Customer Insights, Workforce Planning, Demand Planning
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, Ideation, Verification And Validation, Data Presentation, Document Management, Artificial Intelligence and Machine Learning (AI/ML), OpenAI, Artificial Intelligence, Personalized Service, Risk Management Framework, Business Process Automation, Expense Management, Automation, Strategic Thinking, Productivity Software, Microsoft Excel, Python Programming, Creative Thinking, Creativity
- Status: Free
Georgia Institute of Technology
Skills you'll gain: User Experience Design, Prototyping, User Centered Design, Usability, Requirements Analysis, User Interface (UI), Interaction Design, Usability Testing, User Research
Skills you'll gain: Jest (JavaScript Testing Framework), Version Control, User Research, UI/UX Research, Usability Testing, Responsive Web Design, Cascading Style Sheets (CSS), Data Structures, Unix Commands, HTML and CSS, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, Bootstrap (Front-End Framework), React.js, Mobile Development, Front-End Web Development, Algorithms, Web Development Tools
In summary, here are 10 of our most popular customer experience improvement courses
- Customer Service Fundamentals:Â Knowledge Accelerators
- Branding and Customer Experience:Â IE Business School
- Python for Data Science, AI & Development:Â IBM
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- User Experience Research and Design:Â University of Michigan
- ChatGPT + Excel: AI-Enhanced Data Analysis & Insight:Â Vanderbilt University
- Improving Customer Retention:Â Coursera Instructor Network
- Business Analytics:Â University of Pennsylvania
- Customer Analytics:Â University of Pennsylvania
- AI Agent Developer:Â Vanderbilt University