Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "service improvement"
Illinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Process Mapping, Operations Management, Quality Management, Return On Investment, Change Management, Risk Management, Business Technologies, Project Management, Key Performance Indicators (KPIs), Emerging Technologies
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Help Desk Support, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Collaboration, Positivity
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Greeting Customers, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free
Board Infinity
Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Product Quality (QA/QC), Quality Improvement, Service Improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Customer Service, Process Improvement, Customer Insights
- Status: New AI skills
Skills you'll gain: Quality Management, Scope Management, Project Scoping, Project Closure, Project Management, Project Management Life Cycle, Project Planning, Continuous Improvement Process, Agile Project Management, Process Improvement, Quality Monitoring, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Change Management, Milestones (Project Management), Organizational Structure
- Status: AI skills
Skills you'll gain: Istio, Software Development Life Cycle, Kubernetes, Unit Testing, Cloud Computing Architecture, Application Deployment, React Redux, Cloud Services, Django (Web Framework), Cloud-Native Computing, Object-Relational Mapping, OpenShift, Git (Version Control System), Cloud Applications, Full-Stack Web Development, HTML and CSS, Cloud Computing, Jupyter, Generative AI, Interviewing Skills
Johns Hopkins University
Skills you'll gain: Patient Safety, Systems Thinking, Health Systems, Safety Assurance, Health Care, Accident Prevention, Quality Assurance, Continuous Quality Improvement (CQI), Problem Management, Risk Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
University at Buffalo
Skills you'll gain: Process Mapping, Data Collection, Process Improvement, Business Process, Data Strategy, Data-Driven Decision-Making, Performance Measurement, Business Intelligence, Business Analytics, Operational Performance Management, Gap Analysis, Key Performance Indicators (KPIs), Data Quality, Internet Of Things
Google Cloud
Skills you'll gain: Google Cloud Platform, Cloud Infrastructure, Kubernetes, Containerization, Cloud Storage, Cloud Services, Identity and Access Management, Application Deployment, Virtual Machines, Cloud Computing, Generative AI, Data Storage Technologies, Network Infrastructure, Serverless Computing, Load Balancing, Scalability
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Generative AI, OpenAI, Artificial Intelligence, Personalized Service, Expense Management, Artificial Intelligence and Machine Learning (AI/ML), Creative Thinking, Productivity Software, Creativity, Digital Transformation, Persona Development, Verification And Validation, Business Process Automation, Expense Reports, Innovation, Natural Language Processing, Problem Solving, Application Development, Communication
In summary, here are 10 of our most popular service improvement courses
- Operations and Process Management: Illinois Tech
- Customer Service Fundamentals: Knowledge Accelerators
- CVS Health Call Center Customer Service: CVS Health
- Introduction to Customer Service: CVS Health
- Quality Improvement and Management: Board Infinity
- Google Project Management:: Google
- IBM Full Stack Software Developer: IBM
- Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I): Johns Hopkins University
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Data-Driven Process Improvement: University at Buffalo