Skills you'll gain: Service Level Agreement, Service Level, Service Management, Performance Measurement, Vendor Contracts, Customer Service, Supplier Performance Management, Cloud Services, Performance Metric, Managed Services, Client Services, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Stakeholder Engagement, Negotiation, Communication

Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Security Controls, Role-Based Access Control (RBAC), Identity and Access Management, Information Management, Business Process Automation, System Configuration, Database Management, Application Development, Automation, Content Management

Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, Computer Hardware, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Peripheral Devices, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, System Support, End User Training and Support, IT Management, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

Skills you'll gain: Social Media Marketing, Social Media, Target Audience, Social Media Strategy, Marketing, Key Performance Indicators (KPIs), Goal Setting, Facebook, Customer Analysis, Marketing Strategies, Marketing Channel, Policy Development, Instagram, Digital Marketing

Skills you'll gain: Cloud Computing Architecture, Cloud Services, Cloud Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Cloud Storage, Infrastructure As A Service (IaaS), Emerging Technologies, Hybrid Cloud Computing, IBM Cloud, Serverless Computing, Virtualization, Microservices, Containerization

Skills you'll gain: Software Development Life Cycle, Agile Software Development, User Story, Sprint Retrospectives, Agile Methodology, DevOps, Kanban Principles, Development Environment, Information Technology, Software Engineering, Computer Hardware, Agile Project Management, Software Architecture, Software Design, Sprint Planning, Cloud Computing, Backlogs, Cloud-Native Computing, Programming Principles, Scrum (Software Development)

Skills you'll gain: HTML and CSS, Javascript, Responsive Web Design, Ajax, Front-End Web Development, Web Design, Web Applications, Hypertext Markup Language (HTML), Browser Compatibility, Web Development, Cascading Style Sheets (CSS), Usability, Cross Platform Development, Server Side

Skills you'll gain: Design Thinking, Digital Transformation, Creative Problem-Solving, New Product Development, Ideation, Business Transformation, Product Management, Technology Strategies, Agile Product Development, Innovation, Creativity, Product Lifecycle Management, Strategic Thinking, Product Improvement, Market Opportunities, Information Technology, Competitive Analysis, Business Analysis, Business Strategy, Cyber Risk

Skills you'll gain: ChatGPT, Generative AI, Artificial Intelligence, Data Ethics, OpenAI, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Artificial Neural Networks, Application Deployment, IBM Cloud, Governance, Machine Learning, Business Transformation, Ethical Standards And Conduct, Computer Vision, Self Service Technologies, Information Architecture, Business Process Automation, Software Development Tools, Image Analysis

Skills you'll gain: Site Reliability Engineering, Service Level, DevOps, System Monitoring, Risk Management Framework, Software Documentation, Spreadsheet Software