Tailored for operational and administrative professionals with a foundational understanding of process management and decision-making in business environments, this course invites you to discover the point where business dreams become operational. It explores how key operational decisions are linked to organizational strategy, teaches you to identify and design critical processes, and helps you master the management of flows, service times, and inventories to turn operations into tangible results. By the end of the course, participants will be able to connect everyday operational tasks to the organization’s goals, ensuring efficient workflows and tangible improvements in day-to-day activities.
Operations Management
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
7 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace
Details to know
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Recently updated!
April 2025
Assessments
4 assignments
Taught in English
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There are 4 modules in this course
Welcome to the introductory operations module! In this module, we will discover aspects of how operations work, what are the key decisions to be made and how they relate to the organization's strategy. By the end of the course, participants will be able to apply a framework for operations management in their own company or department.
What's included
9 videos10 readings1 assignment
This module will allow you to identify the critical processes of a company, understand which activities add value, and decide the right sizing of the resources needed to operate.Â
What's included
5 videos5 readings1 assignment
In this module, you will understand how capacity, demand patterns and, above all, the priority we give products and customers affect times.
What's included
16 videos17 readings1 assignment
In this module, you will learn what inventories are, as well as some of the key aspects involved in managing them efficiently.
What's included
9 videos7 readings1 assignment
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